Privacy Policy

JPtheGeek ("us", "we", or "our") operates the https://jpthegeek.com website and related IT services (the "Service"). We are committed to protecting your privacy.

Information We Collect

Personal Data — including name, email address, phone number, company name, billing information, and address.

Usage Data — IP address, browser type, pages visited, time and date of visits, device identifiers.

Communication Data — support tickets, email communications, chat transcripts, phone call recordings (where permitted), and SMS logs.

SMS / Text Messaging

When you opt in to SMS messages from JPtheGeek, we may send service-related texts including: support ticket updates, appointment reminders, security alerts, 2FA codes, and billing notifications. No marketing or promotional SMS messages are sent.

To opt out, reply STOP to any message. For help, reply HELP or contact us at support@jpthegeek.com.

How We Use Your Data

• To provide, operate, and maintain the Service
• To manage customer accounts and deliver IT support
• To communicate about tickets, service requests, and appointments
• To process billing and payments
• To detect, prevent, and address security issues
• To comply with legal and regulatory obligations

Contact

Questions? Contact us at support@jpthegeek.com or call (317) 936-3300.

Full privacy policy available at jpthegeek.com/privacy-policy